Food businesses and their staff need more training to better manage the expectations of the FreeFrom customer A year ago the European Union enacted EU1169 requiring that all food served directly to consumers – pre-packaged and unpackaged – list any of the 14 food allergens they contained. Our friends at Food Allergy Training Consultancy (FATC) wanted to see how the freefrom community thought food service business were doing in meeting the regulations for allergy labelling in the European Union. Below are the results from the survey they did, reprinted with permission from Food Allergy Aware. Since the European Union introduced the Food Information Regulations…
Meal Tickets Help Identify and Communicate Important Information One of the biggest challenges meeting planners and catering managers face is the efficient accommodation of the spectrum of allergies, religious restrictions, and dietary choices of attendees. As the founder of Thrive!, Tracy Stuckrath is very familiar with the increasingly common outcry around dietary needs management, “I wish there was a clear, organized system for identifying and accommodating the dietary restrictions of our attendees – without slowing down service.” In answer to this challenge, Thrive now offers standard and customized Meal Tickets! By implementing Thrive’s Meal Ticket system, dietary needs management just got easier. Through the use of diet…
New State Entity Laws Give Venues Opportunity Save Lives Since I wrote this post in May on the historic law that makes Georgia safer for event attendees, I’m excited to be able to add 15 more states to the list of those allowing places of public accommodation (hotels, convention and conference centers, restaurants) to stock epinephrine. If you have a family member or friend with a food allergy, you’re probably familiar with epinephrine. According to the National Institute of Allergy and Infectious Diseases (NIAID), epinephrine is used for the emergency treatment of life-threatening allergic reactions caused by allergens, whether from food…
At some point, we have all experienced bad service at a restaurant. The exact experiences may vary, but bad service always leaves patrons feeling unfulfilled and well, sort of peeved. When we choose to spend our money at an establishment, we expect certain, basic standards to be met. The standards bar is set differently from restaurant to restaurant, but there are fundamental expectations patrons look forward to. These include going over the specials, offering drink refills, and checking in once in a while to ask if everything suits their needs. This and other tidbits of service should be the standard…
Last week, the governor of Georgia, Nathan Deal, signed a bill into law which makes Georgia events safer for attendees with food allergies. Georgia SB126 allows places of public accommodation such as restaurants, hotels and convention centers to stock epinephrine — the first-line medication to treat anaphylaxis, a life-threatening allergic reaction. In light of the fact that nearly 50 percent of fatal food allergic reactions are triggered by food consumed outside the home and to foods that were thought to be safe,* allowing event venues to obtain epinephrine auto-injectors provides a huge sense of relief for food allergy sufferers who attend events in Georgia. According to the Convention…
When I was an in-house corporate meeting planner, one of the executive assistants used to call me “everybody’s mamma.” Whether it was purchasing new jeans for the CEO because he forgot his, ordering a low-salt meal for the executive vice president with a heart condition, finding hotel rooms for 30 sales staff stranded in Dallas due to bad weather, or getting the vice president of marketing to the hospital when she was sick at an event, I responded to everyone’s needs and wants. Although I didn’t realize it at the time, all of these incidents (except the CEO’s jeans) fall under my responsibilities as an event planner in what is termed…
A Closer Look at Wheat, Milk and Egg Allergies In Monday’s post “10 Things Meeting Professionals Need to Know About Food Allergies” I mentioned that wheat, eggs and milk are three of the top eight foods that cause 90 percent of all allergic reactions in people worldwide. As part of my continuing recognition of Food Allergy Awareness Week (May 11-18), I’m going to provide a closer look at wheat, egg and milk allergies and where they are found in meeting menus. So many foods these days are made with wheat, egg and/or milk that allergic individuals should pay close attention to…
In yesterday’s post, I wrote about gluten and all its disguises in packaged foods and catering menus. Today, I’m defining Celiac Disease and gluten sensitivity. What is Celiac Disease? Celiac Disease is a genetic autoimmune digestive disorder (the immune system attacks the body when certain foods are eaten) that damages the villi of the small intestine, interfering with the absorption of nutrients needed for good health. Continued exposure to gluten can result in malnourishment—vitamin and mineral deficiencies—and other conditions such as anemia, osteoporosis, neurological disorders and more. Originally thought to be rare, celiac disease is now recognized as one of…
Event professionals and their catering partners must be prepared to meet the needs of food-allergic event participants. It could mean the difference between an enjoyable experience or the unfortunate death of an attendee. In honor of Food Allergy Awareness Week (May 11-18), here are 10 things you should know. FACT #1 Globally, researchers estimate 220-250 million people may suffer from a food allergy. In the US, nearly 15 million people have food allergies. In Europe, 17 million people are afflicted. FACT #2 A study released by The Centers for Disease Control and Prevention (CDC) in 2013 notes that the prevalence…
Last month I sat in a session at a meetings industry conference on catering for food allergies. Since I had just given a similar session for the same conference (Serve This, Not That!), I wanted to see what this caterer had to say. In the session, one of the attendees asked the chef/owner of the catering company if it is possible to accommodate many different dietary needs with one menu item. He said yes and proceeded to describe a vegetarian, gluten-free barley salad they serve. STOP! Barley is not gluten-free. I told him this and he said, “Really? I didn’t…