Food Allergies

Having a food allergy shouldn’t stop someone from enjoying life, including attending your event.

Our body’s immune system is designed to identify and destroy germs, such as bacteria or viruses, that make us sick. A food allergy results when the immune system mistakenly targets a harmless food protein (an allergen) as a threat and attacks it.

If someone is very sensitive to a certain allergen, eating even a tiny amount of a problem food can cause a reaction – from a mild response to anaphylaxis, a severe, sometimes even life-threatening, condition.

And, since there are no medicines that can prevent allergic reactions, we must learn how to take every precaution to avoid serving problem foods to those with food allergies.  That means making changes in our day-to-day operations—educating staff, taking orders, preparing meals, serving plates.

All this may sound complicated and daunting, but it’s important to remember that increasing your awareness and ability to serve and respond to the needs of your guests, will allow you to:

• Increase positive communication with guests
• Maintaining customer-first focus
• Maintaining bottom line costs

Educating yourself and your staff is the key to exceeding expectations and improving customer experience.