Service Levels

Planning for LGBT Guests – Based on What I Know About Planning for Guests With Special Dietary Needs

I have seen a tremendous amount of social-media backlash against “religious freedom” laws in North Carolina (HB2) and Mississippi (HB1523), both of which allow businesses and nonprofits to discriminate against LGBT people in accordance with their religious beliefs. More than 100 major corporations (Google, Apple, Bank of America, and other powerhouses) oppose the North Carolina ordinance. Pepsi, Choice Hotels and Hyatt have publicly opposed the Mississippi law. And, of course, meetings are pulling out in droves. But organizations that cannot afford to cancel at the last minute have no choice but to meet in these states. Planning for LGBT attendees is similar to…

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Waitress is carrying two plates

In the Meetings Industry, Bad Service Is a Disservice

At some point, we have all experienced bad service at a restaurant. The exact experiences may vary, but bad service always leaves patrons feeling unfulfilled and well, sort of peeved. When we choose to spend our money at an establishment, we expect certain, basic standards to be met. The standards bar is set differently from restaurant to restaurant, but there are fundamental expectations patrons look forward to. These include going over the specials, offering drink refills, and checking in once in a while to ask if everything suits their needs. This and other tidbits of service should be the standard…

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